THE ARTIFACT CATALOG · FOUR NAMED DELIVERABLES

Sample Deliverables · What we ship

The four artifacts a Cardinal Method engagement produces.

One deliverable at each stage. Each one is published openly as a sample — HTML preview and downloadable PDF — so you know exactly what you're getting before you start. The examples below are from a single anonymized medical-device-manufacturer engagement.

N North Star
The Cardinal SourceCONFIDENTIALSTAGE 1 · NORTH STARSourcing BriefOUTCOME STATEMENTHIPAA + 21 CFR Part 11 contact center78 sites · integrates with MasterControlCURRENT-STATE INVENTORYLegacy CCaaS seats— — —Carrier voice · SIP— — —Annual run-rate— — —SUCCESS CRITERIAPAGE 01 / 061 / 4

Deliverable 01 · Sourcing Brief · Method stage: North Star · Typical length: 6 pp

Stage 1 · N — North Star

Sourcing Brief

Defines the outcome, not the product. Inventories current state. Sets success criteria. Names stakeholders and approves a budget envelope. The document that reframes "we need CCaaS" into "we need a HIPAA + 21 CFR Part 11 compliant contact center for 78 sites that integrates with MasterControl."

~6 pages · View sample · HTML + PDF View the sample →
E East Wind
The Cardinal SourceCONFIDENTIALSTAGE 2 · EAST WINDBenchmark ReportSPEND VS. PEER MEDIANYouP75MedianP25SAVINGS OPPORTUNITIES · RANKED01 Overpriced SIP trunks— — —02 Zombie DID inventory— — —03 Overage on burst minutes— — —RECOMMENDED NEXT STEPRenegotiatePAGE 01 / 102 / 4

Deliverable 02 · Benchmark Report · Method stage: East Wind · Typical length: 10 pp

Stage 2 · E — East Wind

Benchmark Report

Current-state spend mapped against the peer median for your industry and scale. Above-market line items called out. Three identified savings opportunities ranked by dollar value. Recommended next step: renew, renegotiate, or RFP.

~10 pages · View sample · HTML + PDF View the sample →
S South Spine
The Cardinal SourceCONFIDENTIALSTAGE 3 · SOUTH SPINEVendor ScorecardWEIGHTED SCORE · QUALIFIED FIELDVendor AVendor BVendor C▲ RECOMMENDEDCompliance fitIntegration depthFive-year TCOSupport modelPerformanceSHORTLIST1 · Vendor B2 · Vendor A3 · Vendor CPAGE 01 / 183 / 4

Deliverable 03 · Vendor Scorecard · Method stage: South Spine · Typical length: 18 pp

Stage 3 · S — South Spine

Vendor Scorecard

Qualified vendors scored against the buyer-context-weighted rubric. Top 3 with reasoning. Disqualified vendors and why. The scoring math published openly so the recommendation is defensible to a board, a procurement team, and an FDA auditor.

~18 pages · View sample · HTML + PDF View the sample →
W West Frontier
The Cardinal SourceCONFIDENTIALSTAGE 4 · WEST FRONTIERDecision MemoRECOMMENDATIONAward to Vendor BCOMMERCIAL TERMSTerm · escalatorsNegotiatedSLA · off-rampNegotiatedIMPLEMENTATION · PHASEDKickoffPilotRolloutGo-liveRISK REGISTERPAGE 01 / 034 / 4

Deliverable 04 · Decision Memo · Method stage: West Frontier · Typical length: 3 pp

Stage 4 · W — West Frontier

Decision Memo

3-page board-ready recommendation. Commercial terms negotiated. Implementation plan with phased rollout. Risk register with mitigations.

~3 pages · View sample · HTML + PDF View the sample →

A note on these samples

All four examples come from a single anonymized engagement — a 78-site medical device manufacturer (Acme Manufacturing is a pseudonym) replacing its legacy CCaaS during 2026. Reading them in sequence shows how each stage informs the next: the Sourcing Brief defines what's being solved, the Benchmark Report exposes the savings opportunity, the Vendor Scorecard applies the buyer-context-weighted rubric, and the Decision Memo closes the engagement.

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All four stages, end to end. Produces all four deliverables on this page.

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